If your money got stuck in Cash Deposit Machine (CDM) of the bank while making a deposit and isn’t credited to your account then this article is for you.
This is one of the most common problems that users faced while depositing money in CDM.
In this post, you’ll know everything about what to do to get your money back when it got stuck in CDM and how long it takes to get your money credited back to your account.
Money Got Stuck in Cash Deposit Machine
What should you do when your cash got stuck in CDM:
1. Stay Calm
If your money got stuck in Cash Deposit Machine while making a deposit then you don’t need to panic about it. It happens sometimes.
2. Take the Receipt generated by CDM
It is necessary to take the receipt generated by CDM. Even if your money is not credited, the receipt will show the CDM machine number, time of the transaction, and date on it. Sometimes the receipt shows that there is trouble with the CDM machine.
You’ll need all these details and a receipt while writing an application for a refund to your Bank manager.
Take a photograph of that receipt for future reference.
Note all other details like CDM number, bank name, time, etc.
3. Contact your Bank
There are two ways to contact your bank if your cash got stuck in Cash deposit machine:
a) Submit a Written Request
If your money got stuck in CDM while trying to deposit you need to write a complaint letter to the branch manager of the bank under which that Cash Deposit Machine operates.
A complaint letter is just a formal Application to the Bank manager. Attach the Receipt that you got from CDM.
The cash officers check the CDM machine every day and if he/she finds any excess cash then they go through the complaints received regarding the same issue and after verifying the details they will deposit money in your account.
Here is how to write Cash Deposit Machine Complaint Letter
b) Contact your Bank’s customer care number
If your bank branch is not nearby then you can contact your Bank’s customer care number and registered a complaint. They’ll provide you a form that you need to fill out with all the details like time, date, CDM number, etc.
Submit this form at the bank branch under which that CDM machine operates.
They will look into the issue and credit your amount to your bank account within 7 working days.
Recommended Article: How to know your SBI Account Number Online
Money Stuck in CDM Machine but not Credited
Let me clear some facts for you.
When you deposit money in CDM and it got stuck, it remains there in the machine. Unless it got jammed at the slot and someone pulled it out. What goes inside stays inside.
On the next working day, the officials find excess cash while reconciliation. If you have filed a written complaint regarding the same then officials take 3-4 days to match your complaint and initiate a refund.
If after following all these steps, you don’t get your refund within 7 days then contact the higher authorities.
FAQ for Money got stuck in CDM Machine
How much time bank takes to refund the money stuck in CDM Machine?
Usually, the bank takes 7 working days to refund your money after you submit a complaint.
They can refund the money within 2-3 days. It depends upon how early you filed a complaint.
Cash got stuck in CDM and the bank hasn’t refunded money even after 7 days?
Bank won’t refund the money on its own unless you submit an application to the bank manager regarding the issue.
If even after 7 days of filing a complaint you can’t get your money back then contact the higher authorities.
What do you do if your money gets stuck in a cash deposit machine?
If your money got stuck in CDM then you need to report the issue to the bank.
What can I do next when my money got stuck in the SBI CDM machine?
Take the CDM receipt and write a complaint letter to the bank manager to register the complaint.
Final Words
I hope you get a solution in this post about what to do if your money got stuck in Cash Deposit Machine. If you still have any queries regarding the cash stuck in the CDM machine then please let me know in the comment section.
